Get in touch

Last updated: 2026-11-07T13:58:30+00:00

Rather than a conversation nobody can later verify, we favour written records, which is why neither a contact form nor a phone number appears here.

Email

[email protected] handles anything concerning this site, whether it is a wording mistake, a dead link, a privacy or cookie query, or an impersonating page.

Account, payment and bonus questions

Handling these falls to the gaming platform rather than to us here. Everyday questions are answered quickest through the live chat built into your account, while formal complaints and paperwork call for the platform's dedicated support address. An email to us cannot unlock an account, release a withdrawal or restore a bonus, because we do not have access to accounts from here.

What to include

• We need the registered account email address in order to locate the case.
• The specific date and time, and your time zone as well.
• Include a screenshot when the problem shows up visually.
• Where a payment is involved, the transaction reference.

Given all four items, checking a case straight away is usually possible. Without them the first reply is a request for them, which costs another day.

Response times

This page steers clear of promising a specific hourly figure. Because it shifts across the day, promising something that collapses at three in the morning does more damage than staying silent on the matter. We work through the queue strictly in arrival order.

Complaints

If support cannot fix the problem, get the answer in writing and use the platform's complaints procedure. We could not find licence or regulator details for Donyell Malen Casino, so that procedure is the place to start.