Get in touch

Last updated: 2026-11-02T05:23:40+00:00

No phone line or contact form is offered on this page, since a written record beats a conversation with no record afterward.

Email

A wording mistake, a broken link, something unclear in our cookie or privacy notice, or a page pretending to be us: write to [email protected] about any of it.

Account, payment and bonus questions

Matters like these sit with the gaming platform, never with us. Turn to the live chat in your account for speed on routine matters, and to the platform's own support address when a complaint or document needs to be formal. Emailing us achieves nothing on the account side, no unlocking, no released withdrawal, no restored bonus, given that we simply cannot reach into accounts from this end.

What to include

• Whatever email address your account is registered under, so we can find the case.
• Date, time and time zone, given precisely.
• Should the issue be visible, a screenshot would help.
• A transaction reference, needed if the query is payment-related.

Those four details together let a case be looked into without delay. Missing them means the first reply just asks for them, adding another day's delay.

Response times

No fixed number of hours is promised on this page. It varies with the time of day, and a promise that does not hold at three in the morning is worse than no promise at all. Whoever wrote first gets answered first.

Complaints

When support offers no solution, keep its reply in writing and file a formal complaint with the platform. Licence details were not available at our last check, so the platform's complaints procedure and its terms are the reference point.